What do we check before telling a client something is done?
We look at the result itself, not at the tool that said it worked. A task is reported as done with proof, or as blocked with the reason. There is no third answer.
Done with proof
- A sent email is read back in the sent folder, with its attachment on it.
- A page that went live is opened at its live address.
- A change inside a system is read back from that system afterwards.
- The proof is written down: a link, a file, or what was checked.
Blocked, and why
If something cannot be finished, the report says so plainly and names what it is waiting on. A quiet gap is worse than an honest one, because the client plans around what we told them.
Why a green tick is not enough
Automated steps can finish without doing the job. A run can end with no error and still have sent nothing. So the person responsible checks the outcome a customer would see, every time.
Where this comes from
This is how our own team works every day. It is not taken from one client.
Written by RJ Bryan Tres Reyes from our own records and checked by a person. Last reviewed October 13, 2026.
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